Dispute Resolution
Camplify's dispute guidelines
Camplify operates according to the following complaint and dispute guidelines.
For issues during your hire please refer to the steps outlined in How do I raise a complaint?
In regards to the outcome of a damage claim the following policy applies:
A dispute must be submitted within 3 business days of receiving notification regarding the damage or the rejection of a claim.
Such disputes will only be considered valid if accompanied by supporting evidence.
Any disputes that fall outside this designated timeframe or lacking sufficient evidence will be dismissed without further review.
Camplify operates inline with consumer protection laws as outlined by the UK government. These guidelines can be found here; https://www.gov.uk/topic/competition/consumer-protection
We might be able to resolve your complaint right away, or we might refer you to a manager (or you can ask to speak to a manager yourself). If we need more information from you, we'll aim to get back to you within 15 business days from when we get your complaint.
We will treat your complaint as a dispute and conduct an independent review.
We take complaints seriously, so we have a process we use to try to resolve them. We try to stick to the time limits for each step but, if your complaint hasn't been resolved within 45 days, you may want to explore external review options. More information can be found here